Welcome to our contact page!
We are here to answer all your questions and concerns. To make it easier for you, we've included a comprehensive FAQ section below, which answers the most common questions our customers have. If you cannot find the answer you are looking for, do not hesitate to fill out the contact form and send us your request. Our dedicated team will be happy to help you as soon as possible. We appreciate your interest and are committed to providing exceptional customer service.
We take 1-2 days to process your order and then approximately 5 business days to deliver it to you.
Yes, we ship worldwide.
We are very sorry to hear that some items are missing from your order. We understand how frustrating this can be, and we are committed to resolving this issue as quickly as possible.
To rectify this situation, we recommend that you follow these steps:
- Check the packaging first: Sometimes items may be bundled together in multiple packages. Make sure you have opened all packages and checked the packaging to see if the missing items are inside.
- Contact our customer service: If you have checked and the missing items are still missing, please contact us immediately. You can email us at makeup.candicemack@gmail.com or call us at 03 88 22 55 11 . Be sure to provide your order number and a list of the missing items. We will assist you in the resolution process.
- Resolution Process: Once we receive your request, our team will get to work to identify the cause of the situation and will work quickly to send you the missing items or find a solution that suits you. Our goal is to ensure your complete satisfaction.
We are located in Strasbourg, France.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at: email address the latter, please contact us by email at: makeup.candicemack@gmail.com
Have you just consulted the FAQ above and can't find the answer to your question? Simply contact us by email at the following address: makeup.candicemack@gmail.com or using the form below. A member of our team will respond to you within a day.
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