Delivery

What are the shipping times for your products?

We take 1-2 days to process your order then a maximum of 10 days to deliver it to you

Where do we ship your product from?

Our offices are located in Strasbourg, France

Do you provide product tracking information?

Yes, wait 2 days after your order and ask us by email at makeup.candicemack@gmail.com

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: makeup.candicemack@gmail.com.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: email address for the latter, please contact us by email at the following address: makeup.candicemack@gmail.com